TERMS & CONDITIONS

Last Updated: 26 October 2025

Welcome to GulKhani. By using www.gulkhani.com, you agree to the following Terms & Conditions. Please read them carefully before placing any order. If you do not agree, kindly discontinue using our Website.

1. Use of Website

You must be 18 years or older to shop on our Website.
You agree that:
• You will not misuse our Website
• You will provide correct information while ordering
• You will follow all applicable laws of Pakistan while using our services

2. Product Information

We take great care to display our products accurately; however:
• Colors may slightly vary due to different screen displays
• Sizes may vary slightly depending on fabric and cuts
• Product availability may change anytime without notice

We reserve the right to update or remove any product from our Website.

3. Pricing & Payments

• All prices are listed in PKR and include applicable taxes unless stated otherwise
• Prices can change anytime based on market conditions or company promotions
• Secure payments are processed through trusted third-party payment gateways
• We do not store full payment details on our servers

In case of pricing error, we may contact you or cancel your order.

4. Order Acceptance

Once an order is placed, you will receive confirmation via email or WhatsApp.
We may cancel or reject an order due to:
• Stock unavailability
• Incorrect information provided
• Suspicion of fraud or illegal activity

5. Shipping & Delivery

• Deliveries are made across Pakistan
• Shipping charges are shown during checkout
• Delivery time may vary depending on location and courier services
• Any delay caused by courier or external circumstances is beyond our control

For shipping assistance: customerservice@gulkhani.com

6. Return & Exchange Policy (14 Days)

We offer return/exchange within 14 days of delivery if:
• Product is unused, unwashed and in original packaging
• All tags and labels are intact
• Customer provides valid proof of purchase

Sale, discounted, used, or altered products may not be eligible for return or exchange.

Full details are provided on our Return & Exchange Policy page.

7. Account Responsibility

If you create an account:
• You are liable for maintaining confidentiality of your login details
• Any activity under your account will be considered your responsibility
• Notify us immediately if unauthorized access occurs

8. Intellectual Property Rights

All content on GulKhani including:
• Designs
• Photos
• Logos
• Clothing prints
• Text & graphics

is exclusively owned by GulKhani.

Copying, reproducing, selling, distributing, or modifying content without permission is strictly prohibited and may lead to legal action.

9. Prohibited Activities

You are not allowed to:
• Hack or attempt to breach Website security
• Spread viruses, malware, or harmful software
• Engage in fraud or spam activities
• Harass or abuse customers or staff

10. Third-Party Links

We may include links to external websites for user convenience.
We do not control or endorse their content and are not responsible for their practices.

11. Limitation of Liability

To the fullest extent permitted by law:
• We are not liable for losses caused by use or inability to use our Website
• We are not responsible for courier delays or technical failures beyond our control

You agree to use our Website at your own risk.

12. Indemnification

You agree to safeguard and hold GulKhani harmless from any claims or damages that may result from:
• Misuse of the Website
• Breach of these Terms & Conditions
• Fraudulent activities

13. Governing Law

These Terms are governed by the laws of Pakistan.
Any legal dispute will be resolved exclusively in the courts of Karachi, Pakistan.

14. Changes to Terms

We may modify or update these Terms anytime.
The updated date will always be displayed at the top of this page.
Continued use of the Website means you accept the changes.

15. Contact Details

For any questions or support:
Email: customerservice@gulkhani.com
Phone/WhatsApp: +92-341-8336008
Business Address: Shop # 643, Sector 9/A, New Saeedabad, Baldia Town, Karachi